Return & Refund Policy

Last Updated: November 10, 2026

At BSTR, we want you to feel confident about your purchase. If you are not completely satisfied with your order, we offer a 30-day return window in accordance with the policy below.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be returned in its original condition. This means the product should be unused, undamaged, and returned with any original packaging or included materials when applicable.

How to Start a Return

To start a return, please contact us with your order information and the reason for your return request.

Once your return request has been reviewed, we will provide instructions on how and where to send your item.

Please do not send items back without first contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible so we can review the issue and work to make it right.

We may request photos or additional information to help us evaluate the problem.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your return is approved, your refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to complete the transaction.

Shipping fees, if applicable, may not be refundable unless the item was damaged, defective, or incorrect due to an error on our part.

Exchanges

If you received a damaged or defective item, please contact us so we can determine the best solution, which may include a replacement or refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or custom-made products, unless they arrive damaged, defective, or incorrect

• Items that have been used, damaged, or altered after delivery

• Items returned outside the 30-day return window

Questions?

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact BSTR through our website.

We are committed to providing a positive customer experience and will do our best to resolve any concerns fairly and promptly.