SHIPPING POLICY

Last Updated: November 10, 2026

Thank you for shopping with BSTR. This Shipping Policy explains how orders are processed, shipped, and delivered.

Throughout this policy, “BSTR,” “we,” “us,” and “our” refer to BSTR.

1. ORDER PROCESSING

Orders are processed after they are successfully placed and payment has been authorized.

Processing times may vary depending on factors including:

• Product availability

• Order volume

• Product customization

• Supplier or fulfillment processing

• Payment verification

• Shipping destination

• Weekends and holidays

Processing time is separate from shipping and delivery time.

BSTR makes reasonable efforts to process orders as efficiently as possible; however, processing times are estimates unless otherwise specifically stated.

2. SHIPPING TIMES

Estimated shipping and delivery times may vary depending on the shipping destination, carrier, product availability, and other factors.

Any shipping or delivery dates displayed on our website or provided to customers are estimates unless expressly stated otherwise.

BSTR does not guarantee delivery by a specific date or time.

Delivery delays may occur due to circumstances outside of our reasonable control, including:

• Carrier delays

• Weather conditions

• Holidays

• High shipping volume

• Supply chain disruptions

• Customs processing

• Government actions

• Incorrect or incomplete shipping information

• Natural disasters

• Other unexpected events

3. SHIPPING CARRIERS

BSTR may use third-party shipping carriers and fulfillment providers to deliver orders.

Once an order has been transferred to a shipping carrier, delivery may be subject to that carrier's operations, policies, and procedures.

BSTR is not responsible for delays caused by independent shipping carriers or circumstances outside of our reasonable control.

Nothing in this policy is intended to limit rights that cannot legally be limited under applicable law.

4. SHIPPING COSTS

Shipping costs, when applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary based on factors such as:

• Shipping destination

• Product size or weight

• Shipping method

• Number of items ordered

• Carrier rates

• Promotional offers

BSTR reserves the right to modify shipping rates or available shipping options before an order is placed.

5. ORDER TRACKING

When tracking information is available, customers may receive tracking details after their order has been processed and shipped.

Tracking updates may take time to appear after a shipping label has been created.

BSTR is not responsible for delays in tracking updates caused by shipping carriers or third-party fulfillment providers.

6. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting an order.

BSTR is not responsible for delivery problems caused by:

• Incorrect addresses

• Missing apartment or unit numbers

• Incorrect ZIP or postal codes

• Incomplete address information

• Addresses provided incorrectly by the customer

If you notice an error in your shipping address, contact us as soon as possible.

We may attempt to update an address before an order is processed or shipped; however, we cannot guarantee that changes can be made once an order has entered the fulfillment or shipping process.

7. ADDRESS CHANGES

Once an order has been processed or shipped, BSTR may be unable to modify the delivery address.

Customers are responsible for ensuring that their shipping information is correct before completing a purchase.

Any additional fees associated with correcting or rerouting an address may be the responsibility of the customer where permitted by applicable law.

8. LOST, DELAYED, OR MISSING PACKAGES

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend that you:

• Check around your delivery location

• Check with household members or neighbors

• Contact the shipping carrier

• Review the tracking information

If you believe your package has been lost or incorrectly delivered, please contact us so we can review the situation.

BSTR may request additional information necessary to investigate the issue.

Where a shipping carrier is responsible for a lost or missing package, the resolution may depend on the carrier's investigation and applicable policies.

Nothing in this policy limits any rights that customers may have under applicable law.

9. DAMAGED PACKAGES OR ITEMS

Please inspect your order after receiving it.

If your item arrives damaged or defective, contact BSTR as soon as possible and provide relevant information about the issue.

We may request photographs or other information to help us evaluate the problem.

If an issue is determined to be covered under our policies or applicable law, we will work to provide an appropriate resolution.

10. UNDELIVERABLE OR RETURNED PACKAGES

Packages may be returned to the sender or fulfillment provider if they are undeliverable.

Common reasons include:

• Incorrect or incomplete addresses

• Refusal of delivery

• Failure to collect a package

• Other delivery issues caused by customer-provided information

If an order is returned because of customer-provided incorrect information or other circumstances for which the customer is responsible, additional shipping charges may apply before the order can be reshipped, where permitted by applicable law.

Any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law.

11. CUSTOM OR PERSONALIZED PRODUCTS

Some BSTR products may be custom-made or personalized.

These products may require additional processing or production time before shipping.

Production and processing times for custom products may vary.

Customers are responsible for reviewing all customization information before placing an order.

BSTR is not responsible for delays resulting from incorrect, incomplete, or inaccurate customization information provided by the customer.

12. THIRD-PARTY FULFILLMENT

BSTR may work with third-party suppliers, manufacturers, fulfillment providers, and shipping partners to fulfill customer orders.

Products may be shipped directly from a third-party fulfillment location.

Because third parties may be involved in the fulfillment process, packaging, shipping locations, processing times, and delivery timelines may vary.

BSTR makes reasonable efforts to work with appropriate service providers but cannot guarantee against delays or disruptions caused by independent third parties outside of our reasonable control.

13. INTERNATIONAL SHIPPING

If BSTR offers shipping outside the customer's country, international delivery times may vary significantly.

International shipments may be subject to:

• Customs inspections

• Import restrictions

• Duties

• Taxes

• Additional fees

• Delays caused by customs authorities

Unless otherwise clearly stated during checkout, customers are responsible for any applicable customs duties, taxes, import charges, or other fees associated with international orders.

BSTR is not responsible for delays caused by customs authorities or government agencies.

Customers are responsible for ensuring that products ordered can legally be imported into their country.

14. FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL

BSTR is not responsible for shipping or delivery delays caused by circumstances outside of our reasonable control.

These circumstances may include:

• Natural disasters

• Severe weather

• Fires

• Floods

• Pandemics

• Government actions

• Labor disruptions

• Supply chain interruptions

• Carrier outages

• Power or internet outages

• Customs delays

• Other events outside of our reasonable control

We will make reasonable efforts to address affected orders when possible.

15. SHIPPING RESTRICTIONS

BSTR reserves the right to limit or decline shipping to certain locations where:

• Shipping is unavailable

• Delivery is restricted

• Applicable laws or regulations prevent shipment

• A carrier cannot service the location

• Fraud or security concerns are identified

16. CHANGES TO THIS SHIPPING POLICY

BSTR reserves the right to update or modify this Shipping Policy at any time.

Changes will become effective when the updated policy is posted on our website.

The “Last Updated” date at the top of this policy indicates when the policy was most recently revised.

17. CONTACT US

If you have questions about your order or this Shipping Policy, please contact BSTR through the contact information provided on our website.

BSTR
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